Terms and Conditions

RESERVATIONS TERMS AND CONDITIONS

CORPORATE VALUES, USE, LIABILITY DISCLAIMER, COPYRIGHT OF THEROOMSGURU.COM

Welcome to theroomsguru.com this is an online hotel and vacation rental reservations website operated by Tkt2go, Inc. Our company is not the owner of the properties, therefore the Guest is subject to additional terms & conditions issued by the Hotel or Villa where the reservation is requested, confirmed or canceled. The Hotels and Villas ownerships and management are responsible and have the final liability for their services to the final client that made the reservation through our Company and this website.

Confirming a reservation with your payment to stay at any hotel, villa or rental property published on this website or properties reserved by guest's special request, means that you accept the terms and conditions of the reservation and the Cancellation Policy published below on this applicable contract to all reservations made on and offline through our Company, this website, via email, WhatsApp, social networks, voice call or any means of written, oral or digital communication.

AS USED HEREIN, THE TERMS “YOU” AND “USER” SHALL MEAN ANY VISITOR TO THE WEBSITE.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW.

IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS THIS WEBSITE AND DO NOT REQUEST A RESERVATION.

The following describes the Conditions of Use (hereinafter the “Conditions”) that govern the use of this website theroomsguru.com (hereinafter, the “Site”). By using or visiting the Site, you expressly manifest you agree to the terms and conditions of our Company and theroomsguru.com, as well as all applicable laws and regulations in accordance with current legislation applicable to the use of the Site. Tkt2go, Inc. reserves the right to change these Conditions at any time, which will apply immediately after they have been posted on the Site. Please visit this page of the Site regularly. If you violate these Conditions, Tkt2go, Inc. may terminate your use of this Site, exclude you from use in future operations that it intends make on the Site, and/or take any legal action we deem appropriate.

Permitted Use

In this act you fully declare that you are aware that you are only authorized to visit, view and consult the pages of this Site for your own use, and that you must not duplicate, download, publish, modify, alter or distribute in any other way the content or material located on this Site for any purpose other than to review events and advertising information for personal use or to purchase a temporary vacation rental. The content and software on this Site is the property of Tkt2go, Inc. and/or its suppliers and is protected under international and national copyright laws. We have published a legal notice and various credit titles on the pages of the Site applicable to all reservations booked through our Company and/or our website.

1. Liability disclaimer:

Tkt2go, Inc. is a Miami, Florida based company operator of this reservation system platform that connects the guest with the hotel with the purpose to make a reservation to stay at any property, hotel or Villa advertised at theroomsguru.com for a certain period and a certain number of guests.

A. We are not the property owners; therefore, we are not responsible for any changes in furniture’s or design of the photographic material and the layout of every room can change from the prototype picture advertised. We are limited to process the payment or applicable refund/credit policy as published in clauses 2, 3 and 4 below this text.

B. Our liability ends upon the date of check-in of a reservation or if Guest does not arrive see below (paragraph D).

C. For cancellations by the guest(s) prior to arrival or when a hotel o villa cancel a reservation please refer to our cancellations policy below clauses number 3 and 4.

D. For "no show" guest(s) that never arrive for any reason the day of the reservation, all reservations are non-refundable.

Content: theroomsguru.com accepts no liability for the topicality, accuracy, completeness or quality of the information and materials provided that there is no provable culpable intent or gross negligence on the part of the company. This applies to all liability claims against Tkt2go, Inc., in respect of material or immaterial damage caused by the use of the information and materials on its website. All offers are informal and non-binding.

Our Company values and guidelines:

The standards we set to foster safe, welcoming travel experiences for all.

When a guest or a property administration need to make changes in the dates of travel, number of guests, cancellations or any issues of non-satisfaction theroomsguru.com duty & responsibility is to mediate for a solution between the property management and the guest responsible for the reservation, therefore both parties accept the Terms and Conditions published in this website (read below). To find solutions we expect our employees, customers, and partners to treat each other with respect.

Our company values and this reservations website do not discriminate without regard to age, ancestry, disability, national or ethnic origin, race, religious belief, sex, sexual orientation, gender identity, marital or veteran status. Any guest or property management that violate our corporate ethics will be expelled from being part of our community and where applicable by law subject to legal liability for violations regarding abusive behavior, language, threats or any form of intimidation and discrimination.

Travel respectfully:

Respect

We at theroomsguru.com do not tolerate any form of harassment, discrimination, hate speech, manipulation, physical violence, or any other threatening or abusive behavior.

Community

While staying at a property or using hotel services reserved and confirmed by theroomsguru.com, we ask you to be considerate of the surrounding community. Try to limit any noise that might disturb the neighbors, respect local laws and traditions, and be mindful of your impact on the environment.

2. Reservations Policies:

Check in time is at 3:00 pm

Check out time 11:00 am

A. If you do not check out by 11:00 am local time the hotel will apply additional late check-out fees.

B. No-shows will be charged as a full stay, including taxes.

C. A 100% payment of the total cost including taxes is required to secure your reservation.

D. Payments can be made with credit card (Visa, Master Card, and American Express) or Bank Wire.

E. Rates are in US dollars and do not include Mexico taxes (16% IVA + 5% ISH Lodging tax).

F. Meals, Chef & catering services are not included.

G. Special Events to rent an entire property, villa or hotel as a full buy-out not sharing with other guests are NON-REFUNDABLE.

H. Special Events Reservations are weddings, retreats for companies, yoga groups, coaching, productions & locations for film and video for entertainment/commercial purposes, family gatherings or any reservation with a specific request to stay in a property not sharing with other guests.

I. All Special Events Reservations must hire a travel insurance with full coverage protection that include benefits such as trip cancellation, interruption, emergency medical expense, emergency evacuation, weather related emergencies, any incidentals and/or cancellations by a hotel, a villa or by the guest to protect the special event incidentals before and during your stay/trip.

J. The hotels offer hospitality services for special events for an additional cost such as Restaurant & Bar services, food and beverage room service, Spa and wellness. These services are NOT included in any reservation.

K. Special diets requirements like Kosher, Vegans, Weddings that request to stay with their own Chef and service staff must pay for the kitchen and dinning room rental to cover the cost of closing the restaurant at the hotel and the use of energy, gas, A/C and kitchen incidentals. The Hotel Restaurant & kitchen facilities are NOT included in any reservation for a special event and the cost is quoted in addition to the price of the reservation.

L. Bank Wire Payment Conditions for groups reservations and full entire hotel or villa rentals:

Your deposit/wire must be done at least 15 business days prior to your arrival date to confirm a reservation.

Confirming a reservation with your payment to stay at any hotel published in our website or properties reserved by special request of the guest, means you accept the terms and conditions of our Cancellation Policy below.

M. Any changes in arrivak oir departure dates, the number of guests, or any cancellation requests including weather related or unforeseen circumstances: these changes must be made through our company in writing via e-mail to stay@theroomsguru.com.

N. If a guest decides to deal directly with the property administration/management about any changes and does not report or request any changes mentioned above through our company, we will have no responsibility for that reservation nor the service at the property and the reservation will be invalid without any applicable travel credit nor refund.

3. Cancellation Policies:

A. If you wish to cancel a booking please let us know as far in advance as possible, upon this notice you will be given a travel credit certificate for any payments received after cancellation fees are deducted.

B. The cancellation fee is calculated and deducted from the total amount of your reservation.

C. If you cancel 61 days or more before your arrival date, there is a 50% cancellation fee and we will issue a travel credit certificate for the remaining balance of your payment towards a future reservation, valid for a year from the day of the cancellation.

D. If you cancel 31 to 60 days before your arrival date, there is a 60% cancellation fee, and you will receive a 40% travel credit certificate (equivalent to the payments received) towards a future reservation, valid for a year from the day of the cancellation, at one of our Website listed properties.

E. If you wish to cancel within 30 days before your arrival date, there is an 75% cancellation fee and you will receive a 25% travel credit certificate towards a future reservation, valid for a year from the day of the cancellation, at one of our Website listed properties.

F. Any other form of cancellation within 72 hours or when the guest is a no-show the day of arrival will result in a TOTAL loss of any payment received.

4. Cancellation by a Hotel or Villa:

A. In the event that a Hotel or a Villa cancel a booking for or under circumstances such as double booking, weather related, a property closing, or any other reason that is not under the control of Tkt2go, Inc., we are only responsible for extending a travel credit certificate applicable towards a future reservation, for the same value as the payments received, valid for 12 MONTHS, counting from the day of the cancellation, towards another stay in any of the properties listed as Hotels or Villas in theroomsguru.com

B. If the travel credit is not used 12 months after being issued, it is lost without any further validity.

C. To apply for the credit: We require at least a 30-day advance reservation must be requested by the guest via email to stay@theroomsguru.com and it is subject to availability.

D. If a property cannot confirm the stay, theroomsguru.com can assist by offering another option at the destination required.

E. The travel credit has no cash value.

F. If a portion of the credit was not used by the Guest, there is no partial refund.

G. theroomsguru.com is not the owner of the properties, therefore the Guest is subject to additional terms & conditions issued by the Hotel or Villa where the reservation is requested, confirmed or canceled.

H. Tkt2go, Inc. and its website theroomsguru.com is only the reservation system for the properties advertised.

I. The Hotels or Villas are the final providers of the lodging services to the guests, therefore theroomsguru.com is not responsible for any total or partial refunds related to services, food, and beverage, lodging or any other services like concierge, laundry, room service and any related service regarding the stay.

5. References and links:

Tkt2go, Inc. is not responsible for the content of any external site linked to directly or indirectly from its website. For this reason, our Company expressly distances itself from all such materials and accepts no liability.

6. Travel certificates and gift certificates policies for 2024:

A. Travel Certificates cannot be combined for a single reservation.

B. Travel Certificates must be applied at least 30 days prior to arrival. Reservations must be requested in writing via email to stay@theroomsguru.com

C. All reservations are subject to availability at the time of requesting a new confirmation

D. Blackout dates for Travel and Gift Certificates:

All certificates issued by Tkt2go, Inc. to be applied on theroomsguru.com are subject to the following blackout dates that cannot be used for travel:

*01 January to 08 January - New Year´s Week

*12 February to February 18 – Valentine´s Holidays Days

*14 March to 08 April - Spring Break

*08 May to 14 May – Mother´s Days Holidays

*4 July to 08 July – USA Independence Weekend

*12 September to 16 September – Mexico´s Independence Weekend

*31 October to 04 November - Day of The Dead Weekend

*27 November to 02 December - Thanksgiving Weekend

*18 December to 31 December - Christmas Holiday Season

7. Information policy of our website:

You are strictly prohibited from unauthorized use of our systems or this website, including but not limited to unauthorized entry into our systems, misuse of passwords, or misuse of any information posted to this Website.

You acknowledge that we may disclose and transfer any information that you provide through this Website(i) to any company within the Tkt2go, Inc. group, its affiliates, agents or information providers; (ii) to any other person or entity with your consent; or (iii) if we have a right or duty to disclose or are permitted or compelled to so disclose such information by law. You consent to the transmission, transfer or processing of such information to, or through, any country in the world, as we deem necessary or appropriate, and by using and providing information through this Website you agree to such transfers.

You are responsible for being familiar with the current version of these Terms and Conditions posted on the Website during each session.

Any user using this Site is prohibited from unlawfully transmitting or sharing any copyrighted material without prior express license consent, valid defense or fair use exemption to do so. In particular, users who disseminate the content of this Site, whether articles, images, stories, software or any other copyrighted material; You must ensure that it does not infringe any copyright or any other right of third parties (including, but not limited to, trademarks, trade secrets, rights of privacy or publicity). After being properly notified by the copyright owner or its agents, and after confirmation is received through a court order or by the competent authority in which it is determined that the user has used this Site as a instrument of illegal infringement, then Tkt2go, Inc., without liability, will terminate the rights of the user who has infringed the copyright to use and/or access this Site. Tkt2go, Inc. may also terminate a user's rights to use or access the Site prior to that time if the violation in question has occurred.

Disclaimer of Liability Clause

TKT2GO, INC. MAKES NO REPRESENTATION THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM THE USE OF THE SITE OR FROM ANY CONTENT, SEARCH OR LINK ON THE SITE AND ITS CONTENTS ARE DELIVERED "AS IS" AND " AS AVAILABLE." TKT2GO, INC. CANNOT ENSURE THAT FILES YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. TKT2GO, INC. DISCLAIMS ALL LIABILITY FOR WARRANTIES, TKT2GO, INC. SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES OR FROM YOUR PURCHASE OF TICKETS AND/OR ATTENDANCE AND/OR PARTICIPATION IN THE EVENT. TKT2GO, INC. DOES NOT WARRANT ANY SPECIFIC RESULTS FROM THE USE OF THIS SITE OR THE USE OF THE TKT2GO, INC. SERVICES.

TKT2GO, INC. DISCLAIMS ANY AND ALL LIABILITY FOR ANY ACT, OMISSION AND CONDUCT ON THE PART OF ANY THEROOMSGURU.COM USER, ADVERTISERS AND/OR SPONSORS OF THE SITE, IN CONNECTION WITH THE TKT2GO, INC. SERVICE OR OTHERWISE RELATED TO YOUR USE OF THIS SITE.

TKT2GO, INC. IS NOT RESPONSIBLE FOR THE CONTENT AND LOGISTICS DURING A STAY OF A RESERVATION PROVIDED BY THE HOTELS OR VILLAS ADVETISED IN THIS SITE OR CONFIRMED BY A REQUEST OF A GUEST, THEIR PRODUCTS AND/OR SERVICES, THE ACTIONS OR INACTIONS OF ANY VENUE, HOTEL OWNERSHIP AND/OR ADMINSTRATOR OR PROPERTY STAFF, REAL ESTATE AGENTS AND/OR PROMOTER OR ANY THIRD PARTY THAT PROVIDE THE FINAL SERVICE TO THE GUEST.

Without prejudice to the aforementioned, you can report the misconduct of users and/or third-party advertisers, service providers and/or products referred to or included on the Tkt2go, Inc. Site through this form. Tkt2go, Inc. may investigate the complaint and take appropriate action, in its sole discretion.

Limits of Liability

UNDER NO CIRCUMSTANCES WILL TKT2GO, INC. BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUES, BUSINESS OPPORTUNITIES OR ANY ECONOMIC DAMAGES, EVEN IF TKT2GO, INC. HAS BEEN ADVISED OF THE POSSIBILITIES OF SUCH DAMAGES.

Disputes & Jurisdiction:

MEXICO:

If you have a dispute and your dispute involves a reservation involving a Hotel or Villa or Property that is located in Mexico, then the dispute will be governed by the laws and jurisdiction of Mexico, hereby waiving act of any other jurisdiction that may correspond to you in accordance with your present or future domicile.

UNITED STATES OF AMERICA:

If you have a dispute and your dispute involves a reservation involving a Hotel or Villa that is located in the United States of America, then the dispute will be governed by the laws and jurisdiction of The City of Miami and The State of Florida hereby waiving act of any other jurisdiction that may correspond to you in accordance with your present or future domicile.

Tkt2go, Inc. does not provide any services nor does business in any Country forbidden by any applicable Trade Law, Trade restrictions or any order to stop business due to a trade embargo issued by The Government of The United States of America.

Compensation

In this act you expressly state that it is your will to expressly release from any compensation, Tkt2go, Inc. and its subsidiaries, this website and each of the partners, officers, directors, managers, agents, employees, contractors and principals of the subsidiaries of Tkt2go, Inc. harmless from any loss liability, obligation, claim or demand, as the final service to deliver a vacation rental to any client is provided by Hotels and/or villas and/or vacation rental properties known as VrBO (Vacation Rentals by Owners) being the owners, management and administrators of these properties the ultimate responsibles to provide the hospitality services to the satisfaction or disatisfaction of the client, therefore in this act it is your will to release from any compensation Tkt2go, Inc., including attorneys' fees, made by any third party, due to or arising out of your use of making a hotel or villa reservation in this Site, including services NOT related to our e-commerce site such as food, beverages, tours, excursions, events, gatherings, film productions or any activity not related to our website theroomsguru.com and Tkt2go, Inc. only process hotel and villa reservations but does not provide the final service to the Guest(s).

The Hotels and Villas ownerships and management are responsible and have the final liability for their services to the final client that made the reservation